Schlegel Villages - Better quality of patient care and a 10X ROI
Apr 27, 2022
Shift Fulfillment increased to 90%+
10X return on investment in 15 months
Reduce admin time from hours to minutes
About Schlegel Villages
Canadian owned and operated, Schlegel Villages manages quality long-term care and retirement Villages across Ontario. It was 1953 when Wilfred Schlegel bought the family’s first nursing home and today our Villages benefit from a legacy of many years of direct experience co-owning, managing and operating Long-Term Care and Retirement Communities in Ontario.
Schlegel Villages is a long-term and senior care provider with 5,000 employees across 19 facilities in Southern Ontario. The organization struggled to fill shifts due to the labour shortage in the senior living industry. Management staff regularly dedicated 40-50% of their time to shift callouts.
To address staffing shortages, the organization relied on overtime hours and third-party agencies. Schlegel Villages needed to optimize their staffing solution as the labour shortage was expected to increase.
In 2019, Schlegel Villages turned to BookJane to optimize its staffing approach.
“Beyond helping us fill open shifts, we were able to use J360 as a recruitment tool for our part-time and casual staff. Prospective applicants can see every open shift across our Villages, giving them the flexibility to choose the shifts that suit them best.”
Christy Parsons, VP of People
The BookJane J360 platform was launched at five Schlegel Villages facilities after a 2-3 week implementation period. The platform led to clear operational improvements, with more shifts fulfilled by internal staff, with less overtime, less reliance on agencies and more effective use of management time.
In April 2020, in the midst of the pandemic’s first wave, Schlegel Villages expanded the implementation to all facilities. Despite the added pressure, management was confident the time investment for implementation was worthwhile.
The remaining facilities showed the same improvements. After 12 months, shift fulfillment by internal staff reached 70-80% overall. After 15 months, the organization had realized a 10X return on investment in BookJane.
The platform has become an indispensable and effective part of the daily staffing routine for everyone at Schlegel Villages.